Everything you need to know about processing, delivery, tracking, returns and our 30-day guarantee.
We keep the important information easy to find before and after your order.
Orders are prepared as quickly as possible. Qualifying orders placed before the daily cut-off may be dispatched the same day.
When tracking is available, the tracking details are sent after the order has been processed and shipped.
If you are not satisfied with your purchase, contact us within 30 days of the purchase date so we can review the request.
Orders are processed on normal business days and prepared for shipment as quickly as possible.
Delivery times depend on the shipping method, destination and carrier. Weather, holidays and carrier delays may affect the final delivery date.
Once your order is shipped, use the tracking information for the latest carrier update.
Processing time
Orders are normally prepared on business days.
Same-day dispatch
Qualifying orders placed before the daily cut-off may ship the same day.
Tracking
Tracking information is provided when available after shipment.
Delivery delays
Carrier delays and events outside our control can affect estimated delivery times.
Please contact support first so the request can be reviewed and the correct return instructions can be provided.
Contact us as soon as possible with your order number and details so the issue can be reviewed.
If you are dissatisfied with an eligible purchase, contact us within 30 days of the purchase date.
Return eligibility may depend on the condition of the product, the reason for the request and the applicable store terms. Please contact support before sending anything back.
Once a return is received and reviewed, any approved refund will be processed according to the applicable payment method and store policy.
